Title: Program Manager
Location: Alviso, CA
Job ID: PSPM
Headquartered in Alviso, CA, Minerva Networks is a privately owned networking infrastructure company developing innovative end-to-end broadband IP television solutions in the telecommunication and enterprise markets.
Key Responsibilities:
- Managing strategic client programs or projects and ensuring all customer commitments are met
- Panning and successful delivery of projects of significant size, scope and complexity
- Leading the development of the program/project plans and the execution of those plans
- Identifying and securing needed resources (personnel & financial)
- Dealing with conflicting issues, roadblocks and dependencies
- Proactively managing risks, changes and communications to project stakeholders
- Strengthening business relationships with clients
- Management of relationships with delivery partners and suppliers
- Deliver programs and projects per agreed performance metrics
- Drive superior customer satisfaction results on program and project delivery
Required Knowledge:
- Extensive training and/or experience with program management principles, methodologies, processes and tools
- Sound knowledge of converged telecommunications solutions as related to data, voice, IP and IPTV products and services
- Excellent PC skills (MS Word, MS Excel, MS Project, MS PowerPoint, MS Access)
- Knowledge of working Telco/Carriers and asset
Required Skills & Abilities:
- Demonstrated ability in building or improving customer relationships
- Strong leadership & organizational transformation skills
- Ability to uncover client requirements and clearly articulate to others
- Able to conceive innovative and produce creative solutions to customer issues
- Superior communications and influence skills
- Extensive experience working with senior management and client executives
- Ability to navigate and get the job done in a matrix environment
- Sound knowledge of budgeting and financial processes
- Written communications skills and experience--writing and updating Statements of Work and securing customer agreement
Required Professional Designation/Certification:
- A PMP designation of equivalent certification is expected
- An advanced graduate level business or technical degree would be an asset
Required Experience:
- Minimum of 7 years experience providing program management leadership in an external client delivery environment
- Minimum of 2 years in a Senior Program Management role managing large complex programs or projects
- Experience managing projects for multiple clients simultaneously
- Experience leading multi-disciplinary and geographically dispersed teams
- A track record of delivering on agreed upon program and project objectives
- A history of excellence/superior performance against internal benchmarks
Minerva Networks is an Equal Opportunity Employer. We recruit, train, compensate and promote without regard to race, religion, creed, color, nation origin, sexual orientation, marital status, or disability.
If you are interested in submitting your resume for this position, please email it to hr@minervanetworks.com and reference the Job ID in the subject line.