Title: Systems Engineer (Field Engineer)
Location:
Chicago, Illinois (preferred)
Atlanta, Georgia
Alviso, California
Headquartered in Alviso, CA, Minerva Networks is a privately-held networking infrastructure company developing innovative end-to-end broadband IP Television solutions in the telecommunications market. We are currently seeking a Technical Support Engineer who will be the first point of contact for Minerva's IP Video customers and be responsible for providing phone support services on Minerva and related third-party products.
Job Description:
- Responsible for onsite and remote installations, integration, testing and follow-up support of a broad range of IPTV technologies into headends and networks at Telco, CLEC, and ILEC customer facilities. These include middleware, set-top box, video on demand, and conditional access/encryption and DHCP systems
- Effectively lead customer technical engagements, including managing, troubleshooting and resolving difficult systems and networking issues relative to IPTV deployments
- Help establish and follow project management processes and best practices for efficient service delivery
- Deliver training materials that target technical and non-technical audiences, including System/Network Engineers, Customer Service Representatives (CSR), Software Developers, Systems Integrators, and Marketing/Business Managers.
- Willing to travel up to 75% (including International)
Required Skills:
- Demonstrated knowledge and experience installing, configuring, and troubleshooting broadband IP and multicast networks delivering high-quality video
- Technical depth and breadth in one or more of the following disciplines: IPTV middleware, video compression (MPEG-2, MPEG-4), digital video broadcast, video servers, IP networking, set-top boxes, and Web-based client/server applications
- Hands-on systems (Windows, Linux) and networking (TCP/IP) experience
- Demonstrated ability to deliver training materials for technical and non-technical audiences
- Strong written and oral communication skills
- Demonstrated strong interpersonal skills
- Ability to work independently and as part of a team
- Strong planning and organizational skills
- Must be able to quickly learn a broad array of technologies and apply knowledge to real-world problems
- High degree of customer-focused sensitivity towards both internal and external customers and partners
- A broad understanding of how major components fit into an end-to-end video broadcast Headend system (recommended)
Education:
- Five or more years of systems/network management and systems integration experience
- Computer Science or Electrical Engineering Bachelor/Masters Degree or equivalent experience
Minerva Networks is an Equal Opportunity Employer. We recruit, train, compensate and promote without regard to race, religion, creed, color, nation origin, sexual orientation, marital status, veteran status or disability.
If you are interested in submitting your resume for this position, please Email it to hr@minervanetworks.com and reference the Job ID in the subject line.