Technical Support
Telephone Support Hotline
Qualified technicians will answer and return your call 24×7. If you have an urgent technical support issue, call 1-800-9Minerva
(1-800-964-6378) or 1-408-240-1299
Online Support
Minerva’s customers click here.
Online Ticketing System
- Create and track technical support cases
- Receive automatic ticket update
- Add information and attachments
Knowledge Base
- List of available articles
Downloads
- Release Notes
- Product Documentation
- Software Releases
- Service Packs and Hot Patches
Training Courses
Minerva’s training courses are designed to provide operators with the knowledge they need to use our platform effectively. Each course ranges between 1- 4 hours and is delivered online. Training modules include:
STB Client Functionality
System Administration
Subscriber Management
Billing & Reporting
Channel & Service Package Management
Introduction to Minerva’s Technical Support Systems
Professional Training
All the courses are delivered online using Zoom. Trainers have extensive hands-on experience with our platform. Please contact your Minerva account manager for pricing. If you have already purchased training, you may register for our upcoming session by contacting psg@minervanetworks.com.
Download the latest training course schedules: