Technical Support

Telephone Support Hotline

Qualified technicians will answer and return your call 24×7. If you have an urgent technical support issue, call 1-800-9Minerva
(1-800-964-6378) or 1-408-240-1299

Online Support

Minerva’s customers click here.

Online Ticketing System

  • Create and track technical support cases
  • Receive automatic ticket update
  • Add information and attachments

Knowledge Base

  • List of available articles


  • Release Notes
  • Product Documentation
  • Software Releases
  • Service Packs and Hot Patches

Training Courses

Minerva’s training courses are designed to provide operators with the knowledge they need to use our platform effectively. Each course ranges between 1- 4 hours and is delivered online. Training modules include:

STB Client Functionality

System Administration

Subscriber Management

Billing & Reporting

Channel & Service Package Management

Introduction to Minerva’s Technical Support Systems

Professional Training

All the courses are delivered online using Zoom. Trainers have extensive hands-on experience with our platform. Please contact your Minerva account manager for pricing. If you have already purchased training, you may register for our upcoming session by contacting

Download the latest training course schedules:

M10 and YourTV Now Online Training 2021 Syllabus