Technical Support

Telephone Support Hotline

Qualified technicians will answer and return your call 24×7. If you have an urgent technical support issue, call 1-800-9Minerva
(1-800-964-6378) or 1-408-240-1299

Online Support

Minerva’s customers click here.

Online Ticketing System

  • Create and track technical support cases
  • Receive automatic ticket update
  • Add information and attachments

Knowledge Base

  • List of available articles

Downloads

  • Release Notes
  • Product Documentation
  • Software Releases
  • Service Packs and Hot Patches

Training Courses

Minerva’s training courses are designed to provide operators with the knowledge they need to use our platform effectively. Each course ranges between 1- 4 hours and is delivered online. Training modules include:

STB Client Functionality

System Administration

Subscriber Management

Billing & Reporting

Channel & Service Package Management

Introduction to Minerva’s Technical Support Systems

Professional Training

All the courses are delivered online using Zoom. Trainers have extensive hands-on experience with our platform. Please contact your Minerva account manager for pricing. If you have already purchased training, you may register for our upcoming session by contacting psg@minervanetworks.com.

Download the latest training course schedules:

M10 and Minerva YourTV Now Online Training 2020 Syllabus